All items can be returned within 30 days from the day you received the item.
Customized items are not refundable and cannot be exchanged. This means that products with print of any kind can’t be returned cf. Danish consumer agreement law, paragraph 18, part 2, no. 3.
The right to return the item lapses if you use the product in a way that clearly reduces the value of the item.
Your parcel is important for us! Therefore, all returned parcels must be traceable. In your parcel, there is a return label from either GLS or Postnord, it costs only 8€ to use this label, which will be offset upon receiving the returned parcel.
If you do not have a return label, you can order a new one by contacting us.
Exchange or Money back
When submitting your return, please use the included return form and fill out the required details. In the form you can choose to receive a different size, a voucher, or your money refunded. If the desired product is sold out, a voucher will be issued unless otherwise requested.
Remember that you can return the item cheaply with our return label.
If you want the replacement to be extra fast or you want to make sure that the correct size / color isn’t sold out, you can immediately order your new item and then return the “unwanted” item with the enclosed label for only 8€. That way, we make sure your order will be processed quickly and you receive your new item fast.
Alternatively, you can wait to order the new item until we have refunded the money.
The processing time is typically 5-7 business days after we’ve received the item. There will always be a return schedule included in the parcel and if lost you can order a new one by contacting us.
The purchase price will be credited to your account within approx. 5-7 days. If you have used the included return label, it will be offset upon the receiving parcel. If you have used VISA or a credit card, the amount will be returned to your account