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Returns


Do you wish to return an item?

All items can be returned within 14 days from the day you received it. You won't be able to return an item if it is used in any way that obviously reduces the item's sales value. To return an item use the enclosed return label. Returns are free, but we do charge an administration fee of 5,5 €.

If you regret you purchase:

• Return your item using the enclosed return label

• The item has to be in the same condition and quantity as when you received it. This means that the item has to be unused with all original tags attached. The item must not have been washed.

• Return the item in its original packaging. Shoe boxes can't be used as packaging alone, but have to be wrapped properly.

• Upon return refer to the enclosed return label. Fill it out and leave it with the item.

The amount will be credited onto your account within 10-14 days, excluding the administration fee. If you ordered by debit card or credit card the amount will be returned to your bank account. You can also regret your purchase by refusing to receive the item or by returning it to the return address.

Exchanges

If the item doesn't fit or live up to your expectations, you can exchange it within 14 days from the day you received it. To exchange an item use the enclosed return label. Refer to the label, fill it out and leave it with the item. The same rules about packaging and shipping applies to exchanges. Meanwhile order the new item/size you wish to exchange the old item with. This way you'll receive the new item faster.

When we receive the item, the amount will be credited onto your account within 10-14 days, excluding the administration fee. If you ordered by debit card or credit card the amount will be returned to your bank account. You can also regret your purchase by refusing to receive the item or by returning it to the return address.

Christimas Gifts

Can be exchanged up until January 6 under the same conditions and rules as with all other returns.