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Terms and Conditions of Sale

 

Delivery

You can pay by card when ordering an item. You can pay with the following cards: Dankort, Visa, Visa Electron, Mastercard, Maestro and American Express. Please be aware that if using a debit card, your bank will reserve the money on your account but we will not withdraw money from your account before dispatching the order. When using a debit card a small fee will be applied to the transaction. The order is shipped within 1-4 business days. Exceptions from this rule regard items where it is stated that the item is stored at a remote warehouse and thus has a longer delivery time. A normal delivery time to addresses in Euro is 3-7 business days after we dispatch the order. All orders are delivered through DPD. 

All items will be delivered while stock lasts. Hshop.eu displays the actual stock, meaning that items will only be displayed on the website if they are available in our local warehouse, at a remote warehouse or if they are in the process of being ordered from the manufacturer. Both in case of ordering stocked items and items marked as delivery items, Hshop.eu reserves the right to dispatch the order partly or as a whole whenever the delivery item is in stock. Reservations are made in regards to discontinued items, price alterations, printing errors and/or alterations in fees. You have the opportunity to have your item delivered right to your door. 

When ordering goods to be delivered with DHL Express and shipped outside of the European Union you are liable to pay any inbound taxes which your local customs authority deems appropriate.

Right of Return – Right of Cancellation

If you, contrary to expectation, should regret your purchase you can return the item within 14 days, starting from the day you received the item. If you change your mind about a purchase you have to return the item in the same condition and quantity as it was when you received it. This means that the item must not have been used, it needs to have all its original labels on, and the item must not have been washed. It is important that you pack up the item in the original packaging material that you initially received it in, or pack it up securely in a bag or a box, so that you do not stick the return label or tape directly onto the item’s original wrapping, e.g. a shoebox. The right of return will partly no longer apply if you use the item in a way that clearly impairs the sales value significantly. If the item is used or washed it will have lost 50% of its sales value or more, and in all cases it will be assessed whether the item is fit to be sold and the refunding will be adjusted hereafter.

In order to return your item you need to use the enclosed return label. There is free shipping on all return orders, however we do apply an administrative fee of 5,5 €. In case of return we refer you to the enclosed sheet regarding returns. This sheet should be filled out and send along with your item(s). The purchase price excluding the administrative fee is credited onto your account within 10-14 business days. If you paid with a debit or a credit card the amount will be reimbursed into your account, or you may choose to receive a credit voucher. If regretting your purchase you can also choose to decline to accept the delivery of the package or return it straight away to the return address.

Exchanges

If the item does not live up to your expectations or if the size doesn’t fit you can return the item within 30 days, counting from the day you received the item. However, you will have to let us know within 14 days. In order to return your item you need to use the enclosed return label. There is free shipping on all return orders, however we do apply an administrative fee of 5,5 €. In the case of return we refer you to the enclosed sheet regarding returns. This sheet should be filled out and send along with your item(s). All rules regarding packaging and shipping apply (read more above). In the meantime you can place a new order on the item that you wish to exchange your order into. This way you’ll get a faster delivery on the new item.

The purchase price excluding the administrative fee will be transferred to your account within 10-14 business days when we receive your returned item. If you shopped with a debit or credit card the amount will be transferred back into your account. 

Personal information when purchasing an item

When placing a purchase on our website we gather a number of personal information about you. The information we register includes your first and last name, your address and your e-mail address. This information is not store as encrypted and neither is it transmitted as encrypted. When shopping on our website you accept that we provide you with the possibility of adding this personal information through your e-mail or phone number. That means that your personal information is publicly available and can be accessed when knowing your phone number or e-mail address. If you wish to delete these personal data please contact customer service who will remove your information.

Credit card information is encrypted. We do not store your credit card information. When entering your e-mail address or phone number you accept that we may contact you through e-mail or text message regarding information about your order or an offer. Please note that you accept our personal data policy (“treating your data”) when using our website, including our use of cookies. The data you provide us with when making a purchase where you pay by card is encrypted (SSL), and only PBS will have access to it. The money will be withdrawn from your card immediately after the order is processed and shipped off with DPD.

Gift cards or campaigns

The use of gift cards requires your accept of these following terms and conditions. The electronic gift card expires after 2 years. The maximum size of the voucher is 500 €. We do not take responsibility for lost, wrecked, stolen or deactivated gift cards. We reserve the right to change these regulations. A gift card or campaign code is valid as payment, part of a payment or as a discount when shopping on our website. The amount you spend will be withdrawn from the balance, and if there is a remaining amount it will appear on your receipt. Gift cards cannot be used to buy gift cards. You can be informed about your current balance by contacting customer service. Please have your gift card code ready.

Product Quality Claim

At hshop.eu we check all items before dispatching them. However, if an error or defect should still occur in an item please contact customer service to set up a case. They will react to your inquiry within 24 hours (except during the weekends) and send you a return label. This return sheet should be returned to us along with the item(s). This is not a requirement but it makes the processing of your case easier and thus minimises the dispatch time of the claimed item.

When shopping on hshop.eu you, of course, have 24 months to exercise your right of complaint. This means that you can have either the item repaired, exchanged, get your money refunded or receive a price reduction. It is of course a requirement that the claim is legitimate, and that the error or defect is not a result of an incorrect use of the product or other damaging behaviour. Hshop.eu are not responsible for any discolourations or claims as a consequence of using a cleaning machine or similar. Items that are returned with a quality claim will be repaired or exchanged by a new delivery within 7 business days, starting from the day we receive the item. If we no longer have the exchanging item in stock the purchase amount will be credited to you within 7 business days.

You have to place a quality claim within a “reasonable amount of time” after discovering the defect in the item. If you make a claim within two months of discovering the defect, the claim is considered timely – if not, it will not be considered timely. 

If the claim is legitimate we will of course reimburse you for the shipping costs (within reason) or we can send you a return label. 

When returning the item please inform us of the problem or defect in the most detailed way as possible. Please note that we do not accept packages that are send cash on delivery (COD) or the like. 

Keep in mind that the item must always be returned in secure wrapping and packaging, and please remember to get a receipt stating your shipping costs, so we can reimburse the delivery charge.

 

Return address for DPD:

Hshop 
P. Hiort Lorenzensvej 4
8000, Aarhus C
Denmark

 

Complaints

Should disputes occur regarding a purchase or a product you may direct a written complaint to info@hshop.eu. In order to minimize the processing time we recommend that you call us first, and give us the chance to correct any errors. Any dispute that may arise between hshop.eu and the end-user is subject to Danish legislation. 

Marketing

You can at all times cancel all the various activities on hshop.eu by writing an e-mail to our customer support. If you wish to no longer receive postings or updates on viral media you can easily cancel this at any time. If in doubt about how to go about this please contact customer support.

Other

You basket is saved if you register yourself on the website. This way your basket will be e-mailed to you if you do not go through with your order.

You need to have reached the age of 18 to shop at hshop.eu . You have to have your parents’ consent if you are below the age of 18. 

If you should have any further questions please contact us at info@hshop.eu